Client Support

How Can We Help You Today?

MediClaim Works clients have access to a full suite of support tools and a dedicated team ready to help you navigate submissions, resolve denials, and get paid faster.

Support Tools

Four Ways We Support Your Practice

From day-to-day platform questions to complex denial resolution, our support ecosystem is built specifically for dental practices billing medical insurance.

MediClaim Works Software Support
Platform Help
Software Support

Get assistance with platform navigation, workflow setup, claim submission steps, and day-to-day questions about using MediClaim Works. Our team provides practical, experience-based guidance so your staff can operate confidently and efficiently — without guesswork.

Submit a Support Request →
Denial Intelligence — Unraveling the Mystery of Claim Denials
Denial Resolution
Denial Intelligence™ for EOBs

Stop guessing why claims are denied. Denial Intelligence™ analyzes your EOB details and payer responses to deliver clear, actionable guidance for resubmission. Understand the root cause, shorten your resolution time, and strengthen your reimbursement strategy with every denial worked.

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PreAuth Generator — E0486 Prior Authorization
Prior Authorization
PreAuth Generator — E0486

The PreAuth Generator streamlines prior authorization for oral appliance therapy (E0486) by guiding your team through the information payers require. Organize clinical details, procedure codes, and documentation into a structured format that reduces errors, minimizes delays, and improves approval rates.

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Claim Intelligence System — Unlocking the Secrets of Your Claims
Rejection Resolution
Claims Intelligence System (CIS)

Paste any claim rejection message and the Claims Intelligence System instantly identifies the rejection type, pinpoints the root cause, and translates technical payer language into plain English. Step-by-step resolution guidance tells your team exactly what to fix and how to resubmit — no guesswork required.

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Our Process

What to Expect When You Reach Out

1
Submit Your Request

Fill out the support form below with your account details and a description of what you need help with. The more detail you provide, the faster we can assist.

2
Our Team Reviews

A MediClaim Works specialist reviews your request and gathers any additional context needed. Most requests are acknowledged within one business day.

3
You Get Resolution

We respond with clear, actionable guidance — whether that's a step-by-step fix, a referral to the right tool, or direct coordination with the clearinghouse on your behalf.

Contact Support

Submit a Support Request

Use the form to reach our team for any platform, billing, denial, or enrollment question. We respond to all support requests within one business day — often sooner.

You can also reach us directly by email any time.

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Response Time
Within 1 business day
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Support Hours
Monday – Friday, 9am – 5pm ET
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Tell Us How We Can Help

Request Received!

A MediClaim Works specialist will review your request and respond to the email address provided — typically within one business day.

Not Yet a Client?

See MediClaim Works in Action

Schedule a personalized demo and see how our platform can simplify medical billing for your dental practice.

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